Privacy Policy

Velora Concierge Care (“Company,” “we,” “our,” or “us”) respects the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, process, and protect your personal information when you use our website, which is hosted on the Wix platform.

By accessing or using our website, you agree to this Privacy Policy.

1. Commitment to Privacy

We are committed to protecting your privacy and personal information. As a Massachusetts-based business, we comply with:

201 CMR 17.00 (Massachusetts Data Protection Regulations)
M.G.L. c. 93H (Massachusetts Data Breach Law)
Applicable U.S. federal laws, including the Children’s Online Privacy Protection Act (COPPA).

2. Information We Collect

Through our website, Wix may collect:

Personal Information Provided by You: Name, email, phone number, and information entered in forms.
Automated Information: Device/browser details, IP address, browsing history, click behavior, and cookies.
Payment Information: If you purchase services online, Wix and its payment processors may collect payment card details.

3. How We Use Information

We use information to:

Respond to inquiries and schedule consultations
Provide information about services
Improve the website and user experience
Comply with legal requirements

We do not sell or rent your data.

4. Data Retention & Storage

We retain personal data only as long as reasonably necessary to provide services or comply with legal obligations (e.g., healthcare or tax records may be kept for 7 years). When no longer required, data is securely deleted or anonymized.

5. Sharing of Information

Your information may be shared with:

Wix.com Ltd. (our website provider)
Service providers such as analytics, email, or payment processors
Legal authorities, if required by law or to protect rights

We never share personal data with advertisers or unrelated third parties.

6. Cookies & Tracking Technologies

Our website may use cookies, pixels, or similar tracking tools to:

Improve navigation and performance
Monitor site traffic and analytics
Remember user preferences

You can disable cookies through your browser settings.

7. International Data Transfers

Because Wix hosts servers globally, your data may be stored or processed outside the U.S. By using this website, you consent to such transfers, subject to applicable protections.

8. User Rights

Under Massachusetts law and other applicable regulations, you have the right to:

Request access to your personal information
Request correction or deletion of your data
Opt out of non-essential communications

To exercise your rights, email us at: info@veloraconciergecare.com.

9. Security Safeguards

We maintain a Written Information Security Program (WISP) in accordance with 201 CMR 17.00, including:

Administrative safeguards: Staff training, role-based access
Technical safeguards: Password protections, encryption, firewalls
Physical safeguards: Secure storage, restricted access

If a data breach occurs, we will notify affected individuals and the Massachusetts Attorney General in compliance with M.G.L. c. 93H.

10. Healthcare Disclaimer

This website is for informational purposes only. Do not submit personal medical or Protected Health Information (PHI) via forms or email.

Velora Concierge Care manages PHI offline through HIPAA-compliant processes. If you need to share health information, please do so only through approved secure channels.

11. Children’s Privacy

We do not knowingly collect data from children under 13. If we discover such data has been provided, we will delete it immediately.

12. Updates to Policy

We may revise this Privacy Policy. Updates will be posted on this page with a revised “Effective Date.” Significant changes will be communicated at least 30 days prior to implementation.

13. Contact Us

For questions, concerns, or privacy requests:

Email: info@veloraconciergecare.com